Customer Login
These are the most frequently asked questions by users of our website.
No. Each VIN can only be linked to one CFMOTO RIDE account. Once paired, only that account can access the vehicle’s stored settings and data.
Yes. Every vehicle linked to the same account requires its own individual service subscription.
Yes. The app is continuously updated to deliver new smart features to users. Available functions may vary depending on the vehicle model.
Yes. The pricing policy applies to both motorcycles and off-road vehicles.
You can update the CFMOTO RIDE app directly through the Apple App Store or Google Play Store.
If intelligent services are not renewed by the due date, all intelligent services will stop immediately, including both Standard Edition and MotoPlay. A subscription will now be necessary to continue using intelligent services.
To help you adjust, we offer a free trial period depending on when your vehicle is linked to the app:
- Vehicle linked after 15 August 2025:
You’ll get a 12-month free trial starting from the pairing date. - Vehicle linked before 15 August 2025:
- If linked for less than 12 months, you’ll receive 6 extra months on top of the standard 12-month trial from first T-Box activation.
- If linked for more than 12 months, your free trial will run until 14 February 2026.
The app will always show the exact number of days remaining in your free trial.
The free version includes Bluetooth connectivity, vehicle details, dealer and showroom information, brand news, settings, and help & feedback.
Upgrading to the Standard Edition Subscription adds remaining fuel, My Ride & Tracks, a Digital Key (on select models), Digital Share (on select models), OTA updates, and anti-theft features such as alert reminders, geofencing, and real-time location tracking.
MotoPlay is a separate subscription available on specific models only. It includes MotoPlay mirroring services (where compatible hardware is available), along with Google Navigation and projection features. Specific functionality may vary by model and is detailed within the app.
A combined subscription option is also available, including both the Standard Edition features and MotoPlay.
If intelligent services are not renewed by the due date, all intelligent services will stop immediately, including both Standard Edition and MotoPlay. The following basic functions will remain available: Bluetooth, vehicle information, dealer stores, brand news, settings, and help center.
After expiration, the following features will behave as follows:
-
Real-time Location / Find the Vehicle:
Location information will be cleared and will no longer update. -
My Ride:
Existing ride data will remain available, but no new data will be recorded or updated. -
My Vehicle:
- Remaining fuel, signal, and battery level will display “–” and will not be updated.
- Total trip (if any) will stop updating.
• • Existing data will not be cleared.
Two subscription packages are available: Standard Edition and MotoPlay. You can also subscribe to both at a reduced price. Pricing varies based on the selected package and billing period:
• Monthly: $3.99 for Standard Edition or MotoPlay, or $6.99 for both.
• Quarterly: $9.99 for Standard Edition or MotoPlay, or $16.99 for both.
• Annual: $29.99 for Standard Edition or MotoPlay, or $49.90 for both.
Your 12-month free period is calculated from the date of the vehicle's first T-Box activation. After the free period, a paid subscription will be required to continue using the CFMOTO RIDE Intelligent Service .
Yes. Renewal reminders are sent through the CFMOTO RIDE app, including in-app messages and push notifications, when 30 days and 7 days remain before the service ends.
All authorized CFMOTO Canada dealers are able to assist you. You can have all required maintenance and repairs performed at the authorized dealer of your choice. Find your nearest dealer here.
Accessories are available for all our vehicle models. Check the accessory section of our website to access the catalogue and buy them online.
In the upper right corner of the screen, click on "Create an account. Easy, quick and free, this tool will improve your customer experience on our online store! Or follow this link!
Contact us as soon as you can, and we will be happy to help you. Go to the Contact Us section and leave us a message.
Yes, the CESA comes with vehicle and is transferable.
Yes. The manufacturer’s warranty is attached to the vehicle.
Payment by credit card is the only accepted method. To complete a transaction, the use of a major credit card (Visa, Mastercard, AmEx) is required.
Any product that is broken or defective upon delivery, or that results from a mistake by the CFMOTO team, can be returned free of charge. See our Accessories Return Policy for more information.
You can purchase parts and accessories directly from all authorized CFMOTO Canada dealers. Find your nearest dealer here. You can also buy online parts and accessories for your vehicle on our website. See the Parts and Accessories sections.
All authorized CFMOTO Canada dealers are able to assist you. Find your nearest dealer here.
The CFMOTO Canada Authorized Dealer Team has all the answers you need for your vehicle. Find your nearest dealer here.
We suggest you contact your nearest dealer first. If your dealer is not able to help you, you may contact our customer service for further assistance. Go to our Contact Us section.
Additional charges may apply if an accessory or a part has an unusual weight and/or dimensions and needs to be delivered on a pallet.
By creating an account, you will be able to manage your browsing preferences, get a history of your orders, and track your order status. Your delivery and payment details will be pre-recorded, making your future purchases easier.