FAQ

These are the most frequently asked questions by users of our website.

Generals questions
Can I have my vehicle serviced at any CFMOTO dealership?

All authorized CFMOTO Canada dealers are able to assist you. You can have all required maintenance and repairs performed at the authorized dealer of your choice. Find your nearest dealer here.

Do you have accessories for all your vehicle models?

Accessories are available for all our vehicle models. Check the accessory section of our website to access the catalogue.

How to create an account?

In the upper right corner of the screen, click on "Create an account. Easy, quick and free, this tool will improve your customer experience on our online store! Or follow this link!

I am having technical problems browsing your website, what can I do?

Contact us as soon as you can, and we will be happy to help you. Go to the Contact Us section and leave us a message.

Is the CFMOTO Canada Extended Service Advantage (CESA) Plan transferable?

Yes, the CESA comes with vehicle and is transferable.

Is the manufacturer's warranty transferable?

Yes. The manufacturer’s warranty is attached to the vehicle.

What payment methods are accepted?

Payment by credit card is the only accepted method. To complete a transaction, the use of a major credit card (Visa, Mastercard, AmEx) is required.

What should I do if an accessory is defective upon arrival, or it is not the product I ordered?

Any product that is broken or defective upon delivery, or that results from a mistake by the CFMOTO team, can be returned free of charge. See our Accessories Return Policy for more information.

Where can I buy parts and accessories?

You can purchase parts and accessories directly from all authorized CFMOTO Canada dealers. Find your nearest dealer here.

Where can I have my vehicle serviced?

All authorized CFMOTO Canada dealers are able to assist you. Find your nearest dealer here.

Who should I contact for any questions related to my vehicle?

The CFMOTO Canada Authorized Dealer Team has all the answers you need for your vehicle. Find your nearest dealer here.

Who should I contact for questions about my CFMOTO vehicle?

We suggest you contact your nearest dealer first. If your dealer is not able to help you, you may contact our customer service for further assistance. Go to our Contact Us section.

Why do I have to pay additional shipping costs?

Additional charges may apply if an accessory has an unusual weight and / or dimensions and needs to be delivered on a pallet.

Why should I create an account?

By creating an account, you will be able to manage your browsing preferences, get a history of your orders, and track your order status. Your delivery and payment details will be pre-recorded, making your future purchases easier.

Didn't find the answer to your questions? Contact us directly

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