FR
Find a dealer

Personal information privacy policy

Canada Motor Import Inc., also doing business as CFMOTO Canada, and its related or affiliated companies (collectively and individually, “CMI”, “we,” “us,” or “our”) value the protection of privacy and personal information.

 

This Privacy Policy (the “Policy”) describes how we collect, use, disclose, retain and protect personal information in the course of our activities, including when you use our website, communicate with us, purchase or use a product we distribute, participate in a program or promotion, or do business with our authorized dealer network.

 

We handle personal information in accordance with applicable privacy laws in Canada.

 

PROTECTING YOUR INFORMATION AT A GLANCE

We collect the personal information necessary for our activities and our relationship with you, including directly from you or through our authorized dealers.

 

We use this information, among other purposes, to provide our products and services, administer warranties, recalls and service requests, respond to customers, conduct our business and improve our product and service offerings.

 

We may disclose certain information to our dealers, service providers, affiliates and other partners when necessary in the course of our activities.

 

We take appropriate measures to protect personal information, and you have rights regarding this information in accordance with applicable laws. If you have any questions or requests concerning your personal information, you may contact our Privacy Officer using the contact information at the end of this Policy.

 

1. WHAT IS PERSONAL INFORMATION?

Personal information is information about an individual that allows that individual to be identified.

 

Depending on the circumstances, this may include your name, contact information, information about a product or vehicle you own, information concerning a transaction or a service or warranty request, or information collected when you use our website or communicate with us.

 

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

Depending on your relationship and interactions with us, the personal information we may collect includes:

  • your first and last name;

  • your mailing address, email address and other contact information;

  • your language of communication;

  • information relating to your purchases, orders or transactions;

  • information about a vehicle or other product, including its identification number, mileage, configuration, sales, maintenance or warranty history and, where applicable, certain information about its use or operation;

  • information relating to a warranty claim, customer service request, technical support request or other request;

  • your geographic location;

  • communications you have with us or our authorized representatives;

  • information required to participate in a contest, promotion, event or program;

  • information required to process an online transaction;

  • information received to process a job application;

  • information you choose to provide to us;

  • certain technical or electronic information related to your use of our website and digital services.

 

We seek to limit the collection of personal information to what is reasonably necessary for our activities.

 

3. HOW DO WE COLLECT YOUR INFORMATION?

 

Directly from you

We may collect personal information when you:

  • use our website or digital services;

  • create an account or complete a form;

  • make a purchase or submit a request;

  • subscribe to a newsletter or register for a contest, promotion or event;

  • contact our customer service department or another representative;

  • submit a warranty claim or any other request;

  • apply for a job.

 

From our dealers and partners

We may also receive personal information from our authorized dealers, including information relating to the purchase, registration, maintenance, repair or warranty of a product and to the handling of a customer request.

 

We may also receive information from service providers, business partners or other third parties with whom we do business in connection with our activities.

 

Automatically when you use our digital services

When you use our website or certain digital services, some information may be collected automatically, including:

  • your IP address;

  • the type of browser, device or operating system used;

  • the pages viewed;

  • the date and time of your visits;

  • your interaction with certain features, communications or advertisements;

  • the website or page from which you accessed our services.

 

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags and other similar technologies, among other purposes, to enable the website to function, remember certain preferences, analyze its use and improve the user experience.

 

Some of these technologies may also be used for audience measurement, analytics or marketing purposes. You can disable cookies through your browser settings. Disabling certain cookies may, however, limit some website features.

 

5. WHY DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information for the following purposes, among others:

  • provide you with products, services or information;

  • process purchases, orders or transactions;

  • administer warranties, service campaigns, recalls and other programs related to our products;

  • respond to your questions, requests or communications;

  • provide customer or technical support;

  • manage our relationship with our dealers and facilitate customer service;

  • administer contests, promotions, events and other programs;

  • send you communications, which may be personalized, including information about our products, services, promotions or new offerings;

  • administer, operate, secure, analyze and improve our website, systems and services;

  • prevent fraud, abuse, security incidents or illegal activities;

  • conduct internal analyses and improve our products, services and operations;

  • establish, exercise or defend legal rights or remedies;

  • comply with our legal, regulatory or contractual obligations;

  • to assess your job application and manage the recruitment process;

  • carry out any other purpose compatible with the reasons for which the information was collected.

 

6. TO WHOM MAY WE DISCLOSE YOUR INFORMATION?

In the course of our activities, we may disclose personal information to certain individuals or organizations, including:

 

  • our authorized dealers, when necessary to handle a request, warranty matter, repair, service or any other issue involving customers or products;

  • our service providers, including those providing technology, hosting, payment processing, communications, marketing, delivery, analytics or administrative support services;

  • our affiliates or business partners when necessary in the course of our activities;

  • professional advisers, insurers, experts or other persons involved in handling a matter;

  • government, regulatory, judicial or law enforcement authorities when required or appropriate;

  • a person or organization involved in an actual or proposed business or corporate transaction, including a reorganization, merger, acquisition, financing, or sale of all or part of our business or assets;

  • any other person or entity to whom disclosure is authorized or required in the circumstances.

 

7. PROCESSING INFORMATION OUTSIDE YOUR PROVINCE OR CANADA

CMI, certain third parties and service providers may use systems or infrastructure located in other provinces or territories or outside Canada.

 

As a result, some personal information may be processed or stored outside your province of residence or Canada and may therefore be subject to the laws applicable in those jurisdictions.

 

8. SECURITY OF PERSONAL INFORMATION

We implement administrative, technical and physical safeguards designed to protect personal information against loss or theft and against unauthorized access, use, disclosure or modification.

 

Access to personal information is limited to individuals who reasonably require access in the course of their duties or the services they provide.

 

The nature of the safeguards may vary depending on factors such as the sensitivity, quantity and format of the information and the risks associated with its processing.

 

However, note that no method of electronic transmission or storage can guarantee absolute security.

 

9. RETENTION AND DESTRUCTION

We retain personal information for as long as necessary for the purposes for which it was collected and to meet our legal, regulatory, contractual and operational obligations.

 

When personal information is no longer required, it may be destroyed, deleted or anonymized in accordance with our information retention practices and applicable requirements.

 

10. LINKS TO OTHER WEBSITES AND SERVICES

Our website may contain links to websites, platforms or services operated by third parties.

 

We are not responsible for their privacy practices. We recommend that you review their privacy policies before providing them with personal information.

 

11. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

Depending on your province or territory of residence and applicable laws, you have rights with respect to the personal information we hold about you.

 

These rights include the right to:

  • request access to your personal information;

  • request the correction of inaccurate or incomplete personal information;

  • obtain additional information about the collection, use, disclosure and retention of your personal information;

  • withdraw your consent in certain circumstances;

  • request that certain personal information no longer be used or disclosed;

  • request the deletion or destruction of certain personal information when the applicable conditions are met;

  • obtain, where provided by law, certain personal information in a structured, commonly used technological format;

  • submit a question or request regarding our privacy practices.

 

Certain requests may be subject to exceptions or restrictions under the law. We may also need to verify your identity before processing a request.

 

Exercising certain rights does not prevent CMI from retaining, using or disclosing certain information where necessary, including to comply with its legal or regulatory obligations or in connection with safety, recalls, warranties or the management of its products.

 

To exercise any of these rights, please contact our Privacy Officer using the contact information below.

 

12. COMMERCIAL COMMUNICATIONS

You may unsubscribe from our electronic commercial communications using the unsubscribe mechanism included in those communications or by contacting us.

 

Certain administrative, transactional, regulatory, safety-related or product- or service-related communications may continue to be sent to you when necessary.

 

13. INFORMATION CONCERNING MINORS

Our services are not designed to intentionally collect personal information from minors.

 

In certain circumstances, the consent of a parent or guardian may be required to collect personal information about a minor.

 

14. CHANGES TO THIS POLICY

We may amend this Policy periodically to reflect changes to our practices, services or applicable requirements.

 

The most recent version will be posted on our website.

 

15. QUESTIONS AND REQUESTS

If you have any questions concerning this Policy or our privacy practices, or if you wish to exercise your rights, you may contact:

Privacy Officer
Canada Motor Import Inc.
24, rue Industrielle
Saint-Benoît-Labre, Quebec G0M 1P0
Canada

Email: privacy@cmimotor.com

We will review the questions and requests we receive and respond to them in accordance with applicable requirements.